2. We at Warm for Life Ltd take your privacy seriously. This policy provides general information on the collection, processing and other use of personal data by Warm for Life Ltd under the General Data Protection Regulation (GDPR) that was introduced on 25 May 2018. Depending on the services you receive from us, you may be asked to provide additional agreement in addition to this Privacy Notice.
3. For the purpose of the GDPR we are the Data Controller. Any enquiry regarding the collection or processing of your data, or your data protection rights, should be addressed to the Directors of Warm for Life Ltd at our address, 184 Queen’s Road, Beeston, Nottingham, NG9 2FF, United Kingdom.
4. By using our website, or contacting us by email, telephone or on paper, you consent to the terms of this Privacy Notice.
6. If you use the Make a Payment facility on our website, we will also collect and, if appropriate, store your credit or debit card details and/or your bank details. Our website holds a valid SSL (security) certificate so you can be assured that any personal or financial data you provide via our website is encrypted and stored securely.
7. We use analytical and statistical tools such as Google Analytics that monitor details of your visits to our website and the resources that you access. These include but are not limited to: traffic data, location data, weblogs and other communication data. This data will not identify you personally.
9. The personal information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. If you have told us that you consent to us sending you details of offers and other services that may be of interest to you, the information will also be used for this purpose.
10. You can change your contact preferences in terms of receiving information about offers and other services at any time, by contacting us by email, telephone or post. Please note, however, that the consequence of you not providing personal information that we require to provide you with a product or service is that we will be unable to provide you with the product or service in question.
12. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you in relation to your project. For example, if you require works that we need to sub-contract to another company.
13. If you do not want us to use your data for our or third parties’ use, you have the right to withhold your consent to this by writing to us at the address in clause 3 or sending us an email to [email protected] at any time. Please refer to clause 10 for how this may affect our ability to provide you with products or services.
14. If you take out a Boiler Finance package with us, your details (including any relevant financial information) will be passed to Hitachi Capital Consumer Finance who provide credit facilities on our behalf. The application process for Boiler Finance involves a credit and status check and it is assumed that by applying for a package, you consent to this being carried out.
15. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent. (It is not our standard practice to collect this type of information in any case).
16. We may disclose your personal data outside of Warm for Life Ltd (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Warm for Life Ltd’s business is bought by a third party, in which case personal data held by us about our customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the recipient will continue to comply with the terms of this Privacy Notice.
17. Otherwise, we will process, disclose or share your personal data only if required to do so by law, or in the ‘good faith belief’ that such action is necessary to comply with legal requirements or legal process served on us or our website.
19. In line with our obligations under GDPR, we will permanently destroy or delete any personal data which we longer require, or which you ask us to destroy or delete, subject to clause 27.
22. Information you provide to us offline, such as letters and paper application forms, will be stored securely at our office address as shown in clause 3. We reserve the right to scan these documents and destroy the paper copies (unless we are legally obliged to retain these), in which case this clause will be superseded by clauses 20 and 21.
24. The transmission of information via the Internet or email is not completely secure. The same applies to information sent by post or even by telephone. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting or sending it us, and any such transmission or sending is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
28. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 3 or by email to [email protected]. Please note, however, that we are unable to delete any data that we are legally required to keep, such as Direct Debit details under the requirements of the Direct Debit Guarantee. If you ask us to cease using or delete such data, we may no longer be able to provide you with our services, as per clause 10.
29. You have the following rights in addition to the above:
a. To ask us to correct any inaccuracies in the data we hold about you.
b. To ask us to port (transfer) your data to another supplier providing the same or similar services to Warm for Life.
c. To make a complaint about how we collect, use, store or process your data.
31. You must tell us as soon as possible if your contact details or any of the other information we hold about you changes or is inaccurate.
33. Alternatively, you can make a complaint to the Information Commissioner’s Office. You can do this by calling 0303 123 133, visiting https://ico.org.uk/concerns/ or writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
We welcome any queries, comments or requests you may have regarding this Privacy Notice. Please write to us at Warm for Life Ltd, 184 Queen’s Road, Beeston, Nottingham, NG9 2FF, email us at [email protected] or call us on 0115 822 4567.
Last updated: December 2018